Shipping Policy
Last Updated: September 2026
At Casa Vero, we want receiving your order to feel just as seamless as shopping with us.
Order Processing
Orders are generally processed within [X–X business days], excluding weekends and statutory holidays.
During launches, promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive confirmation and available tracking information at the email address provided during checkout.
Shipping Rates
Applicable shipping charges will be displayed at checkout before your purchase is completed.
Any available free-shipping promotions or minimum-spend thresholds will be clearly communicated at the time of purchase.
Estimated Delivery
Estimated transit times will depend on the delivery destination and selected shipping service. Delivery estimates are not guaranteed unless expressly stated otherwise.
Carrier delays, weather conditions, transportation interruptions, customs processing, and other circumstances beyond our reasonable control may affect delivery.
Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfilment or has been dispatched.
Lost or Damaged Shipments
If your package appears to be lost or arrives visibly damaged, please contact us at info@casavero.co with your order number and relevant information. Where appropriate, we will work with you and the applicable shipping carrier to investigate the matter.
International Orders
Casa Vero ships to Canada and selected international destinations. (Specify which international destinations!!!)
Where international shipping is available, customers may be responsible for applicable duties, customs fees, import taxes, brokerage fees, or similar charges unless expressly stated otherwise at checkout.
These charges may be imposed by the destination jurisdiction and are outside Casa Vero’s control.