PRIVACY POLICY
Last Updated: September 2026
At Casa Vero, your privacy matters to us. We are committed to handling your personal information responsibly, transparently, and with care.
This Privacy Policy explains how Casa Vero collects, uses, stores, and shares personal information when you visit our website, make a purchase, communicate with us, subscribe to our communications, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with Casa Vero, we may collect information including:
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your name;
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billing and shipping address;
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email address;
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telephone number;
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order and purchase information;
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account information, where applicable;
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payment-related information processed through our payment providers;
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communications you send to us;
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preferences and marketing selections;
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device, browser, IP address, and website usage information; and
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information collected through cookies and similar technologies.
We aim to collect only the information reasonably necessary to provide our products and services and operate our business.
How We Use Your Information
We may use personal information to:
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process, fulfill, and deliver orders;
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communicate with you regarding purchases, deliveries, returns, or customer service requests;
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operate and improve the Casa Vero website;
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personalize your shopping experience;
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maintain the security and integrity of our website;
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detect or prevent fraudulent or unauthorized activity;
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maintain business, accounting, and transaction records;
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comply with applicable legal and regulatory obligations; and
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send marketing communications where you have provided consent or where otherwise permitted by law.
You may unsubscribe from promotional emails at any time using the unsubscribe option included in our communications.
Payment Information
Payments may be processed by third-party payment service providers.
Casa Vero does not necessarily receive or store your complete payment card information. Payment providers may collect and process this information directly in accordance with their own privacy and security practices.
How We Share Information
We may share personal information with trusted third parties where reasonably necessary to operate our business, including:
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payment processors;
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website and e-commerce service providers;
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shipping and delivery providers;
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customer service providers;
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analytics and technology providers;
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marketing providers where appropriate;
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accountants, lawyers, insurers, and professional advisers; and
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government, regulatory, or law-enforcement authorities where required or permitted by law.
We do not sell personal information simply for monetary consideration.
Where third-party service providers process information on our behalf, we expect them to handle that information appropriately and only for legitimate business purposes.
Cookies and Similar Technologies
Our website may use cookies, pixels, analytics technologies, and similar tools to operate the website, remember preferences, understand how visitors interact with our website, improve performance, and support advertising or marketing activities.
Additional information is available in our Cookie Policy.
Where required, you may be provided with choices regarding non-essential cookies.
Marketing Communications
Where required by applicable law, we will obtain your consent before sending commercial electronic communications.
You may withdraw your consent or unsubscribe from marketing communications at any time by following the unsubscribe instructions contained in the communication or by contacting us.
Unsubscribing from promotional communications will not prevent us from sending transactional communications relating to an order, account, return, or customer service matter.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet our business and legal obligations, resolve disputes, and maintain appropriate records.
When information is no longer required, we may securely delete, destroy, or anonymize it in accordance with applicable requirements.
Protecting Your Information
Casa Vero takes reasonable administrative, technical, and organizational measures designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or misuse.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Your Privacy Rights
Subject to applicable law, you may have the right to request information regarding the personal information Casa Vero holds about you and to request access to or correction of that information.
You may also withdraw consent to certain uses of your personal information, subject to legal, contractual, and reasonable notice requirements.
To submit a privacy inquiry or request, please contact us using the information below.
Third-Party Websites
Our website may contain links to third-party websites or services.
Casa Vero is not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review their applicable privacy policies before providing personal information.
International Service Providers
Some service providers used by Casa Vero may store or process information outside Ontario or Canada.
Where personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to governmental or regulatory authorities in accordance with applicable law.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our business, website, technology, practices, or legal requirements.
The updated version will be posted on our website with a revised “Last Updated” date.
Contact Us
Questions, concerns, access requests, or complaints regarding privacy may be directed to:
Casa Vero
Email: info@casavero.co
We will make reasonable efforts to address privacy inquiries and concerns appropriately and in accordance with applicable law.